The pizza restaurant chain known as Papa Johns is current goring through some hardship. After the founder made remarks that were racially insensitive, the company received a blow to its overall reputation. Papa Johns founder John Schnatter’s actions resulted in him being dismissed as the chairman of the company. However, he has spent a lot of time looking to regain control of the business he built. While Schnatter is working towards getting back control of his company, current chief executive officer Steve Ritchie has expressed his regret and informed customers that Papa Johns is a company that respects and encourages people of all backgrounds to be involved in the company.
Chief executive officer Steve Ritchie has vowed to make changes that will hopefully restore the company’s reputation. Steve Ritchie has found out that sales of for the company have gone down by almost 10% since Schnatter made the racially insensitive comments. As a result, the company is projected to have sales decline next year as well according to Steve Ritchie. In an effort to help increase sales and get the company’s image restored, Steve Ritchie has spent time visiting franchisees and employees during the past several months. He has visited major cities such as Atlanta, Los Angeles, Dallas and Chicago. When he visited these cities, he has looked for feedback on how the company can get back on good terms with customers and the public.
After meeting with a number of franchisees throughout the United States, Steve Ritchie decided to adopt new programs. One of these programs is unconscious bias training which teaches members of the company to respect people from diverse backgrounds. Another thing Ritchie decided to do is adopt programs such as a minority franchise development program, a local foundation to help the community and also an initiative to address equality, diversity and inclusion in the workplace. All of these programs will be established in 2019 to help address the current issues that the company is dealing with. With these programs, Papa Johns will be in very good position to make the company more acceptable to the public and regain its status as a reputable pizza restaurant chain.